Your purchase from Orchard Audio constitutes acceptance of Orchard Audio’s one (1) year warranty, shipping policy and the return/refund policy, which is described below.
Not happy with what you’ve bought? Just send it back to us within 14 days for a full refund*, no questions asked. Just please make sure that it meets the below criteria.
Return shipping is at the buyer’s expense. I strongly encourage shipping insurance for the cost of the item(s) being returned.
Orders returned will not be refunded if they are without:
— Their accessories
— Or are deemed to be in an unsellable condition
Any refunds given will be at our discretion pending a review of the returned goods.
If your return qualifies for a refund it will be issued within 3 business days, please allow up to an additional 10 business days for credit card processing times.
If it is decided that you are not eligible for a refund or exchange, you will be notified by email to arrange for your goods to be returned to you at an additional cost.
Should you fail to make these arrangements within 3 months from the date you are notified, we have the right to refuse a refund or exchange and resell your goods to recover our costs.
A 3%** fee will be charged for all cancelled orders.
* If you used PayPal for payment, credit card and PayPal fees will be deducted from your refund.
** If you used PayPal for payment, credit card and PayPal fees will be deducted from your refund in addition to the 3%.