Your purchase from Orchard Audio constitutes acceptance of Orchard Audio’s return/refund policy, which is described below.
Not happy with what you’ve bought? Just send it back to us within 14 days for a full refund, no questions asked. Just please make sure that it meets the below criteria.
Return shipping is at the buyer's expense.
Orders returned will not be refunded if they are without:
Any refunds given will be at our discretion pending a review of the returned goods.
If it is decided that you are not eligible for a refund or exchange, you will be notified by email to arrange for your goods to be returned to you at an additional cost.
Should you fail to make these arrangements within 3 months from the date you are notified, we have the right to refuse a refund or exchange and resell your goods to recover our costs.
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I continue to offer free shipping worldwide. However, due to Covid, many postal services around the world have heavily reduced staff and/or hours.
Many packages shipped outside the US via regular mail take up to two (2) months to get delivered and on occasions have been lost.
For this reason, I encourage customers shipping outside of the US to select the DHL option at checkout to avoid issues.