Refund and Returns Policy

Your purchase from Orchard Audio constitutes acceptance of Orchard Audio’s one (1) year warranty/three (3) warranty, shipping policy, and return/refund policy, which is described below.

Not happy with what you’ve bought? Just send it back to us within 30 days for a full refund*, no questions asked. Please make sure that it meets the criteria below.
Return shipping is at the buyer’s expense. I strongly encourage shipping insurance for the cost of the item(s) being returned.

Orders returned will not be refunded if they are:

• without their accessories
• or are deemed to be in an unsellable condition

If your return qualifies for a refund, it will be issued within ten (10) business days. Please allow up to an additional ten (10) business days for credit card processing times.

If it is decided that you are not eligible for a refund, you will be notified by email or text message to arrange the return of your goods at an additional cost.
Should you fail to make these arrangements within one (1) month from the date you are notified, we have the right to refuse a refund or exchange and resell your goods to recover our costs.

* If you chose a shipping method outside of free shipping, those shipping costs are not refunded.

Order Cancellations

A 5% fee will be charged for all canceled orders in the USA.
A 7% fee will be charged for all canceled orders outside of the USA.